3. What data I collect

I may collect and process the following categories of personal data:

3.1 Identity and contact data

• Name
• Email address
• Telephone number
• Address (if provided for invoicing)

3.2 Coaching data (sensitive context)

During coaching, you may share information such as:

• Relationship and family circumstances
• Divorce or separation details
• Emotional wellbeing and stress levels
• Communication history with partners or family members
• Financial or housing concerns (if relevant to coaching goals)

This may include special category personal data under UK GDPR (see section 6).

3.3 Technical data

• IP address
• Browser type
• Device information
• Website usage data (cookies/analytics)

3.4 Payment data

• Invoice and transaction records
  (Payments are processed via third-party providers; I do not store full card details.)

4. How I use your personal data

I only use your data where legally permitted under UK GDPR:

Lawful bases include:

• Performance of a contract (providing coaching services)
• Legitimate interests (running and improving my business)
• Consent (marketing communications or optional data sharing)
• Legal obligation (tax/accounting requirements)

I use your data to:

• Deliver coaching services
• Manage bookings and communication
• Maintain coaching records and session notes
• Respond to enquiries
• Process payments and invoices
• Send optional marketing updates (if you opt in)
• Improve services and website functionality

5. Confidentiality in coaching

All coaching sessions are treated as strictly confidential.

However, confidentiality may be broken only if:

• I am legally required to do so
• There is risk of serious harm to you or another person
• I am required to comply with safeguarding obligations

Where possible, I will inform you before disclosing any information.

6. Special category data (important for divorce coaching)

In coaching, you may choose to share sensitive personal information.

Under UK GDPR, this may include special category data, such as:

• Mental and emotional wellbeing
• Health information
• Sexual orientation or relationship history (if disclosed)

I only process this data:

• When you voluntarily share it
• Where it is necessary for coaching support
• With your explicit consent, or under UK GDPR Article 9 lawful conditions
• With your explicit consent, or under UK GDPR Article 9 lawful conditions

I do not require you to share sensitive data, and you should only share what you feel comfortable disclosing.

7. How I store your data

Your data is stored securely using:

• Password-protected systems
• Encrypted devices where applicable
• GDPR-compliant email and cloud storage providers

Access is limited only to me unless required by law or service providers under confidentiality agreements.

8. Data retention

I retain personal data only as long as necessary:

• Coaching records: up to 3 years after last contact
• Financial records: up to 6 years (legal/tax requirement in the UK)
• Marketing data: until you unsubscribe or withdraw consent

After this, data is securely deleted or anonymised.

9. Sharing your data

I do not sell your data.

I may share data only with:

• Professional service providers (e.g. email/booking systems)
• Payment processors
• Legal or regulatory authorities if required
• Emergency or safeguarding services if necessary

All third parties are required to comply with UK GDPR.

10. International transfers

As I may work with clients outside the UK, your data may be transferred internationally.

Where this happens, I ensure:

• Adequate protection measures are in place
• Standard Contractual Clauses (SCCs) or equivalent safeguards are used
• Service providers comply with GDPR-level security

11. Your data protection rights

You have rights under UK GDPR, including:

• Right to access your data
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

To exercise your rights, contact me using the details above.

12. Cookies

My website may use cookies to:

• Improve website performance
• Analyse traffic
• Support basic functionality

You can manage cookies through your browser settings.

13. Security
I take reasonable technical and organisational measures to protect your data.
However, no system is completely secure, and I cannot guarantee absolute security of data transmitted online.

14. Complaints
If you are unhappy with how I handle your data, you may contact:
Information Commissioner’s Office (ICO)
https://www.ico.org.uk

15. Updates to this policy
I may update this Privacy Notice from time to time. The latest version will always be available on my website.